Takawin Privacy Policy

Welcome to the Takawin Privacy Policy. Takawin ("we", "us", "our") operates the online gaming platform available at takawin.app. This Privacy Policy explains how we collect, use, store, and protect the personal data of players ("you", "your") who register and use the Takawin platform in Bangladesh.

We take your privacy seriously. Every decision we make about data collection and processing is guided by the principle of doing only what is necessary to provide you with a safe, fair, and enjoyable gaming experience. We do not collect data we don't need, and we do not use your data in ways you haven't been told about.

This Privacy Policy should be read alongside our Terms and Conditions, which together form the complete agreement between you and Takawin. If you have any questions about this policy at any point, contact us at [email protected] before proceeding.

Takawin collects personal data in two ways: data you provide directly when registering and using the platform, and data that is collected automatically as you interact with the platform. The table below summarises what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided explicit consent.

Takawin uses your personal data only for the purposes listed below. We do not use your data for any purpose that has not been disclosed in this Privacy Policy.

• To create and manage your Takawin account and verify your identity.
• To process deposits, withdrawals, and all financial transactions on the platform.
• To provide customer support and resolve disputes or complaints.
• To send you important account notifications such as security alerts, transaction confirmations, and policy updates.
• To monitor gameplay for signs of problem gambling and to enforce responsible gaming tools where necessary.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To improve the Takawin platform based on aggregated, anonymised usage data.
• To comply with applicable legal and regulatory obligations.

If you have opted in to receive promotional communications from Takawin, we may use your contact details to send you information about bonuses, new games, and special offers. You can opt out of marketing communications at any time by contacting support or updating your account preferences.

Takawin processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where we rely on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test, contact us at [email protected].

Takawin does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: We share payment-related data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity verification providers: We may share identity data with third-party verification services to confirm your age and identity as required by our operating obligations.
• Legal authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of Takawin, its players, or the public.
• Platform service providers: We use trusted third-party providers for hosting, analytics, and customer support infrastructure. These providers process data only on our instructions and are contractually prohibited from using your data for their own purposes.

Takawin uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. A cookie is a small text file stored on your device when you visit the Takawin platform. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you don't have to reset them each visit.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the user experience. Data collected by analytics cookies is aggregated and anonymised.

Takawin does not use advertising cookies or allow third-party advertising networks to place cookies on the platform. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of your Takawin account.

Takawin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data is retained for the duration of your active account plus 5 years after account closure, to comply with financial record-keeping obligations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications are retained for 2 years from the date of the last interaction.
• Technical and usage data is retained for 12 months, after which it is anonymised or deleted.
• Identity verification documents are retained for 5 years from the date of verification, as required by anti-money laundering regulations.

When your data is no longer required, Takawin will securely delete or anonymise it. If you request deletion of your account before the end of a mandatory retention period, we will restrict processing of your data to the minimum required by law and delete it as soon as the retention period expires.

As a Takawin player, you have the following rights over your personal data. You can exercise any of these rights by contacting us at [email protected]. We will respond to all valid requests within 30 days.

Takawin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Takawin platform.
• Encrypted storage of all personal and financial data on secure, access-controlled servers.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent third-party security firms.
• Strict access controls ensuring that only authorised Takawin staff can access player data, and only to the extent required for their role.
• Automated monitoring systems that detect and alert on suspicious access patterns in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a confirmed data breach that poses a risk to your rights and freedoms, Takawin will notify affected players within 72 hours and take immediate steps to contain the breach and prevent further exposure.

Takawin is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If Takawin becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete all associated personal data, and return any deposited funds to the payment source where possible.

Takawin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via their registered mobile number or email address at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically so you stay informed about how Takawin protects your data. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your data before the changes take effect. Contact us at [email protected] to initiate this process.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Takawin handles your personal data, please get in touch with our privacy team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within the Takawin platform after login.
• Response Time: Privacy-related queries are prioritised and typically resolved within 24 hours.

For data deletion requests, access requests, or any other exercise of your privacy rights, please email us with the subject line "Privacy Request" and include your registered mobile number so we can verify your identity before processing the request.